Dasar Privasi won55 – Komitmen Kami Melindungi Data Peribadi Pemain Malaysia

1. Introduction & Scope of the Privacy Policy

This Privacy Policy is published by won55 ("we", "won55" or "the Platform"), which operates the online casino website at won55.my. This document outlines our privacy practices and explains how we handle the personal information we collect from you ("User", "Member" or "Player") when you visit, register for, or use our services.

Dasar Privasi ini terpakai kepada semua pemain yang menggunakan platform won55 dari seluruh Malaysia — dari Semenanjung Malaysia sehinggalah ke Sabah dan Sarawak. won55 komited untuk memastikan privasi setiap pemain sentiasa terpelihara tanpa mengira lokasi geografi mereka di dalam Malaysia.

We are in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data by commercial organisations in Malaysia. Every aspect of won55's data management is designed to meet or exceed the standards set out by PDPA 2010.

2. Types of Personal Data Collected by won55

Won55 mengumpul pelbagai jenis data peribadi bergantung pada cara anda berinteraksi dengan platform kami. Berikut adalah kategori data yang mungkin kami kumpulkan:

Account Registration Data:

• Full name as stated on your Malaysian identity card (MyKad)
• An active Malaysian mobile number for verification purposes
• A valid and active email address
• Username and password chosen during registration (passwords stored in encrypted hash form)
• Date of birth for verification of the minimum age requirement of 21 years

Data Pengesahan Identiti (KYC):

• Copy of a valid Malaysian identity card (MyKad) or passport
• Proof of current residential address in Malaysia (utility bill or bank statement)
• Bank account information in Malaysia for the purpose of withdrawal of winnings

Financial Transaction Data:

• Deposit records via Touch 'n Go eWallet, GrabPay, FPX Maybank2u, CIMB Clicks, Boost, ShopeePay and DuitNow
• Rekod pengeluaran ke akaun bank Malaysia anda
• Betting history and game records within the won55 platform
• Baki akaun dan pergerakan baki dari semasa ke semasa

Technical & Usage Data:

• The IP address of the device used to access won55
• Jenis pelayar web, sistem operasi dan maklumat peranti
• General location data derived from IP address (state or city within Malaysia)
• Access and activity logs within the won55 platform
• Cookie data and related website tracking technologies

3. Purposes for Which Your Personal Data Is Used

Won55 uses the personal data we collect solely for legitimate purposes directly related to the services we offer to Malaysian players. The following outlines the specific purposes for which your data is used:

• Account Management: To create, maintain and manage your won55 account, including identity verification, age verification and password management.
• Payment Processing: To process deposits via Touch 'n Go eWallet, GrabPay, FPX, Boost, ShopeePay and DuitNow, and to facilitate fast and secure withdrawals to your Malaysian bank account.
• Gaming Service Provision: To allow you to access and play all games available on won55, including slots, crash games and Live Casino.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering and other security threats to the won55 platform and our players.
• Legal Compliance: To fulfil won55's legal obligations under Malaysian law, including anti-money laundering (AML) requirements and reporting obligations to relevant authorities.
• Service Communications: To send you important notifications regarding your account, transaction confirmations, security updates, and changes to won55's Privacy Policy or Terms & Conditions.
• Platform Improvement: To analyze usage patterns in aggregate (without identifying individuals) for the purpose of improving user experience, platform performance, and game offerings at won55.
• Sokongan Pelanggan: Untuk membantu anda apabila anda menghubungi pasukan sokongan won55 dengan pertanyaan, aduan atau isu teknikal yang memerlukan penyelesaian segera.
• Responsible Gaming: To monitor gameplay patterns and identify players who may need support related to responsible gambling, as well as to enforce deposit limits, time limits or self-exclusions that you have set yourself.

Won55 tidak menggunakan data anda untuk sebarang tujuan di luar senarai di atas tanpa mendapatkan kebenaran anda terlebih dahulu. Setiap penggunaan baharu data peribadi anda akan diberitahu kepada anda melalui e-mel berdaftar atau notifikasi dalam platform.

4. Legal Basis for Processing Your Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), won55 processes your personal data on the following lawful bases:

• Consent: When you register a won55 account and agree to this Privacy Policy, you give your consent to the processing of data as stated in this document. You may withdraw this consent at any time by contacting us, although doing so may affect your ability to continue using won55 services.
• Pelaksanaan Kontrak: The majority of won55's data processing is necessary to fulfil the service agreement between you and won55 — including payment processing, account management, and the provision of gaming access.
• Legal Obligation: won55 is required by Malaysian law to maintain certain records and comply with statutory reporting obligations — including Anti-Money Laundering (AMLA) requirements.
• Legitimate Interests: won55 processes certain data on the basis of legitimate business interests, such as fraud prevention and platform security, provided these interests do not override your privacy rights.

5. Perkongsian & Pendedahan Data Peribadi

Won55 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are specific situations where won55 is required to share your data with a limited set of parties, as follows:

• Payment Service Provider: To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, FPX Maybank2u, CIMB Clicks, Boost, ShopeePay, and DuitNow, the required transaction details are shared with the respective payment service providers. These providers are bound by confidentiality agreements and their own legal data protection obligations.
• Game Providers: Minimal game information may be shared with third-party game providers (such as Pragmatic Play or PG Soft) to enable proper game functionality, RNG operation and round records.
• Malaysian Legal Authorities: won55 may disclose your personal data to Malaysian authorities if required by a court order, law enforcement directive, or other legal obligation. won55 will notify you of any such disclosure to the extent permitted by law.
• Business Transfer: In the event of a merger, acquisition or sale of won55's assets, your personal data may be transferred to the acquiring party. You will be notified in advance before any such transfer takes place and will be given the option to opt out where required by law.

Dalam semua keadaan di mana perkongsian data diperlukan, won55 memastikan pihak penerima mempunyai perlindungan keselamatan data yang mencukupi dan terikat dengan kewajipan kerahsiaan yang sesuai.

6. Langkah-Langkah Keselamatan Data di won55

Won55 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Key measures we have in place include:

• 256-Bit SSL Encryption: All communication between your browser and won55 servers is protected by 256-bit Transport Layer Security (TLS) encryption — the same technology used by leading financial institutions in Malaysia.
• Secure Password Storage: Your account password is never stored in plain text on won55's systems. All passwords are stored as cryptographic hashes using a strong hashing algorithm with a unique salt per user.
• Strict Access Controls: Only won55 staff who require access to specific personal data in order to perform their authorised job duties are permitted to access that data, and only to the extent necessary for their role.
• 24/7 Security Monitoring: The won55 system is continuously monitored to detect and respond to any security threats or suspicious activity that could potentially affect player data.
• Audit Keselamatan Berkala: won55 conducts regular security audits and penetration testing to identify and address any vulnerabilities in our security systems before they can be exploited.
• Two-Factor Authentication (2FA): won55 offers two-factor authentication (2FA) that players can enable for an additional layer of account security beyond their standard username and password.

While won55 implements comprehensive security measures, no security system can be guaranteed to be 100% foolproof. You also play an important role in protecting your account — by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to the won55 support team.

7. Data Retention & Deletion

Won55 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by Malaysian law. The following is a general guide to won55's data retention periods:

• Active Account Data: For as long as your won55 account remains active and in use. This data is necessary to maintain your account and deliver services to you.
• Financial Transaction Data: A minimum of seven (7) years following the date of the transaction, in compliance with Malaysian financial and tax legislation and applicable AML compliance requirements.
• KYC Records (Identity Verification): A minimum of five (5) years after account closure, or in line with the longer retention requirements under Malaysia's AMLA legislation where applicable.
• Technical Log Data: Typically 90 days, unless a longer period is required for an ongoing security investigation or legal matter.
• Customer Support Communications: Two (2) years after the resolution of the last case relating to that communication.

Once the applicable retention period has expired and there is no legal requirement to continue holding your data, won55 will securely delete or anonymise it using methods that ensure the data cannot be recovered by any party.

8. Your Personal Data Rights

As a won55 player and as an individual protected by Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data we hold about you. won55 will provide this information in a readable format within a reasonable timeframe.
• Amendment Rights: Jika mana-mana data peribadi anda yang kami simpan adalah tidak tepat atau sudah lapuk, anda berhak untuk memohon pemindaan atau pembetulan segera.
• Right to Erasure ("Right to Be Forgotten"): Dalam keadaan tertentu, anda boleh memohon agar won55 memadam data peribadi anda. Permohonan ini akan dinilai mengikut keperluan undang-undang Malaysia yang terpakai — terdapat situasi di mana kami diwajibkan oleh undang-undang untuk terus menyimpan data tertentu.
• Hak Sekatan Pemprosesan: You may request that the processing of your personal data be restricted under certain circumstances — for example, while you are contesting the accuracy of your data, or while a deletion request is being assessed.
• Right of Objection: Anda berhak membantah pemprosesan data peribadi anda untuk tujuan pemasaran langsung pada bila-bila masa. won55 akan menghentikan pemprosesan tersebut dengan segera apabila menerima bantahan anda.
• Right to Data Portability: Under certain circumstances, you may request to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider.

To exercise any of the above rights, please contact the won55 support team by email at [email protected] or via Live Chat within our platform. won55 will process your request within 30 days of receiving a complete application.

9. Penggunaan Kuki & Teknologi Penjejakan

Won55 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. The following types of cookies are used:

• Essential Cookies: Required for core platform functions on won55, including login session verification, form security, and language preference retention. These cookies cannot be disabled without affecting the basic functionality of the platform.
• Performance Cookies: Used to analyse how players interact with the won55 platform in aggregate — this information helps us identify slow-loading pages, technical errors, and opportunities for improvement.
• Functional Cookies: Saves your preferences such as account settings, game preferences and display settings to ensure a more personalised experience each time you log in to won55.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies — particularly essential ones — may affect your ability to fully use won55 platform features. won55 does not use third-party cookies for advertising or marketing purposes without your consent.

10. Children's Data Protection & Age Restrictions

Won55 is a platform exclusively intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. This is not merely a legal requirement — it is an ethical commitment we uphold without compromise under any circumstances.

• The won55 registration process requires date-of-birth verification to ensure that only individuals who meet the minimum age requirement may open an account.
• Should won55 discover that personal data belonging to an individual under the age of 21 has been collected inadvertently, we will promptly delete that data and close the account in question.
• Ibu bapa atau penjaga yang mendapati bahawa anak-anak mereka telah mendaftar di won55 tanpa kebenaran hendaklah menghubungi pasukan sokongan kami dengan segera di [email protected] untuk tindakan segera.

11. Cross-Border Data Transfer

As a platform operating in Malaysia, won55 prioritises storing and processing data within Malaysia. However, in certain circumstances, your data may be processed or stored on servers located outside Malaysia — particularly in connection with international game provider services and global cybersecurity infrastructure.

In all cases of cross-border data transfers, won55 ensures:

• The receiving party maintains data protection standards that are equivalent to or exceed the requirements of Malaysia's PDPA 2010.
• Appropriate and legally binding data transfer agreements are established between won55 and the receiving party.
• Any data transfers are carried out solely for the purposes stated in this Privacy Policy and only to the extent necessary to fulfil those purposes.

12. Amendments to the Privacy Policy

Won55 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or technological developments that affect how we handle data. The "Last Updated" date at the top of this document will be revised each time an amendment is made.

If any amendments are significant and materially affect your privacy rights, won55 will notify you via your registered email address or an in-platform notification at least seven (7) days before the changes take effect. Your continued use of the won55 platform after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy.

13. Contact Us About Privacy

Untuk sebarang pertanyaan, kebimbangan atau permohonan berkaitan Dasar Privasi won55 atau cara kami mengendalikan data peribadi anda, sila hubungi Pegawai Perlindungan Data kami melalui saluran-saluran berikut:

• Privacy Email: [email protected] (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 via the won55.my platform — the fastest way to get an immediate response
• Target Response Time: Under 5 minutes via Live Chat; under 24 hours via email for standard inquiries; 30 days for formal data rights requests

Won55 takes every privacy inquiry and complaint seriously. If you are not satisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner under the provisions of PDPA 2010. won55 will fully cooperate with any related official investigation.